How to place an order

This is only an online store. All processes of placing an order and tailoring a dress take place online. All wedding dresses are made to order, except for those dresses that are in the finished size.

  • What you need to do to place an order:

    • Check with the terms of tailoring or ask me about it.
    • Tell me what dress you want.
    • Take your measurements for your dress.
    • Send me measurements.
    • Place an order.
    • Wait time.
    • Dress delivery.

If you ordered a ready-made dress size that is already in stock:

  • Before buying, please contact me to check the size of the dress. Please provide the following measurements to check the size: bust, under bust, waist, bra cup size and your height + heel.
  • If the size of the dress is perfect for you, I will send the dress to you within 1-2 days!If the dress needs to be altered, it will take about 3-5 days. During this time, I will adjust the size of the dress to your measurements.

Custom made:

This means that you order tailoring of a wedding dress according to your measurements.

    • Choose a dress from the catalog or contact me ( send me a message via chat) if you want to make changes to the design of the dress.
    • Press the pre-order button (custom made). This will mean that you have placed an order for tailoring.
    • Take measurements for tailoring the dress and send it to me.I will check your measurements and if necessary I will ask you to double check them or take additional measurements.Please note that all dresses are made without trying on and according to the measurements provided by the buyer. Some wedding dress styles may require alterations to ensure the perfect fit. When ordering a dress, make sure you have an extra budget for alterations at a local tailor.
    • The process of making a dress. Waiting time. It depends on the dress, about 6 to 20  weeks.

After the dress has been sent to you, you will see the tracking number in your order profile.

 If you want to make changes to the design of the dress:

You can request some changes to the design of the dress, such as adding straps, adding a train, a slit on the skirt, embroidering your initials on the dress, and more. THERE WILL BE A CHARGE FOR THIS, the price will depend on what changes you need, and this is discussed BEFORE ordering.

Tailoring times: 

The terms of tailoring dresses are from 6 weeks to 20 weeks, the terms of tailoring depend on the design of the dress and on the workload of production. You can check the tailoring time of the dress before placing an order. If you need to get the dress faster, please contact me! (before placing an order) !

 

 If you need delivery outside the USA, please check with the customs laws of your country before placing an order!

CUSTOM FEES AND TAXES: https://alenaplokhova.com/policies/shipping-policy

 

 Do you still have questions please contact me: click here  Or send me a message via chat (button below)